Policy objectives
The aim of this Privacy Policy (Policy) is to provide you with information concerning the OSM’s practices when collecting, using and disclosing personal information, as it relates to the use of our website, applications and services.
Changes to the present Policy
Our Policy may be subject to change in the future. We encourage you to review the Policy each time you use our website, applications or services. Unless you expressly consent otherwise, we treat your personal information and any other information we may collect in accordance with the Policy in effect at the time of collection.
Reasons for the collection of personal and other information
The collection of personal information and other data may serve several purposes, including the sale of tickets or other products, order tracking, subscriber services, marketing, publicity, statistics and optimal administration of the OSM website, applications and any other services provided by the OSM.
Kinds of disclosures and information that may be collected
The personal information we collect may identify you as a private individual and may include, for example, your name, gender, postal address, phone number, as well as your email address. As indicated below, we also store some of your credit card information when you proceed to a payment, as well as certain technical data concerning your use of our website, applications and service.
Collection and storage of personal information
Personal information may be collected in various ways, including when you make a purchase on our website, sign up as a member, make a donation, or when you communicate with us to have questions answered or to offer your comments. If you benefit from a promotion or rebate, we may also require proof to substantiate some personal information where you are concerned, including your place of residence and your age.
We may also collect personal information in connection with your participation in a contest or survey. Participation in these activities is always optional. Participating in a contest may require the collection of personal information in the event that we need to contact you, for example, if you are selected for a prize. Taking part in a survey implies collecting information that may serve to improve our products and services to better respond to the needs of our clientele.
We will only store your personal information for the necessary length of time to fulfil the purposes for which it was collected or for the length of time determined by law.
Collecting information during a transaction
When making a purchase on our website or using an OSM application, you will be redirected to a payment platform belonging to a third party. In order to complete the transaction, the OSM and third party may collect personal information about you to complete the billing details. The OSM and the third party will also collect your credit card information. Barring a user’s permission to do so, neither the OSM nor the third party will store your credit card information once the transaction is complete. We may, however, with your permission, store your credit card number and expiration date in order to facilitate future transactions. We do not store the three digit CCV on the back of your credit card, and our employees can access only the last four digits of your credit card and its expiration date.
Collecting information during your use of our website or applications
When you use our website or applications, we may collect information of a technical nature regarding how you navigate the site. This information enables us to compile certain statistics about the use of our website and applications in order to analyze trends in the flow of activities of all visitors to the OSM website, enabling us, for example, to analyze which pages and sections are most frequented, the languages chosen by users, the average duration of visits, the geographical location of users, and so forth. This information is collected using cookies, which are downloaded to the hard drive of a computer, tablet or smartphone, or any other device you use to connect to our website and applications. Generally speaking, cookies enable our website and applications to remember you from previous visits in order to facilitate use of our services. More specifically, cookies are used to improve user experience by personalizing the display of our web pages according to your preferences. Cookies do not collect personal information that may identify you as a private individual. Rather, these cookies are used to collect technical information concerning, for example, your IP address, the browser you use, your domain name, or the operating system you use. The information collected may, nevertheless, be associated with an account you created or personal information that you have voluntarily provided us. You can manage or completely block the use of cookies by modifying the settings in your web browser. Changing these settings may, however, inhibit use of our website or that of a third party.
Strictly necessary cookies: these are cookies that are necessary for the site’s operation and enable navigation or use of the site’s services and functionalities (session identifier, authentication, security, multimedia content player, balancing, language or preferences, etc.). In view of their strictly necessary nature, these cookies do not require the user’s prior consent, since they are exempt from consent.
Functional cookies: these cookies are not essential to the proper operation of the site, but are used to facilitate use of the website. For example, they are used to maintain settings from one page to another, to track sessions or to carry out performance tests on the site (A/B tests).
Statistical analysis cookies: these collect information on how visitors use the site (e.g. which pages are most frequently visited), and enable us to improve its operation. For example, these cookies can be used to carry out internal analyses of user behavior on the website, to detect a user’s first session on the site, and to link all interactions to a unique identifier for statistical analysis purposes. With certain exceptions, these cookies cannot be deposited without prior consent.
Marketing and publicity
As indicated above, the collection of personal information or any other information may serve several purposes, including marketing and publicity. In particular, we may use certain files, known as pixels or tags, that enable the OSM or third-party partners to collect information about you for the purposes of displaying advertisements, both on the OSM website and applications, as well as on third-party websites and applications. These files enable the display of, for example, personalized advertisements based on the pages of the OSM website you viewed. You may also be shown specific advertisements by the OSM and its partners when visiting a third party’s website. You have the option to modify or completely block the use of these files by changing your browser settings. Changing these settings may, however, impede the use of our website or that of a third party. The OSM may also relay certain kinds of personal information to a third party in view of implementing advertising campaigns promoting its services. The OSM may also disclose information to third parties, for the purpose of market analyses or studies relating to the diverse identities and behaviors of its clientele.
Advertising cookies: these are cookies used to understand browsing habits and activities, and may be used to establish a consumption profile in order to offer tailored advertising content. These cookies cannot be deposited without prior consent.
Marketing cookies: these are used to perform marketing analyses, in particular to track visits to the website’s web pages, to compile traffic statistics, to retain the identity of a visitor who has submitted a form, to communicate with a user who has previously visited the website, to record and track conversions, and to record the time spent on the website. These cookies cannot be deposited without prior consent.
Transfer of data to third-party service providers
Unless otherwise authorized by you or permitted or required by law, we will not divulge your personal information to any other company, except as set forth in this Policy. We may, however, transfer your personal information to one of our third-party service providers, for example for data storage or processing, or for the processing of some transactions. In this context, your personal information may possibly be transferred outside of Canada. Agreements are in place with these third parties which impose very high standards of privacy protection and confidentiality, reflecting the conditions set out in this Policy.
Security measures
The OSM safeguards the security and integrity of your personal information. It implements security measures to protect this information against loss or theft, and against unauthorized access, disclosure, copying, use or modification. Third parties providing services to the OSM hold safety certificates and implement recognized security protocols. We adhere to industry best practices to ensure that your personal information is kept secure. The OSM is also subject to the terms of the Act Respecting the Protection of Personal Information in the Private Sector.
In addition to the payment platform enabling transactions to be completed, the OSM website contains links to third-party websites. The OSM is in no way responsible for practices adopted by these third parties with respect to the collection, use and disclosure of personal information and the protection of privacy. If you click on a link and thereby exit the OSM website, we encourage you to acquaint yourself with the privacy practices of these third parties, which may differ from the ones we apply.
Use of the OSM website or applications by minors
Minors must obtain the authorization of a parent or guardian before disclosing their personal information in connection with use of the OSM website or its applications.
Accessing, modifying or requesting the removal of your personal information
You may at any time submit a written request to access your personal information for review and correction if necessary. This request may be submitted via the contact information provided in the next section. You may also decide to stop receiving promotional electronic communications from the OSM by unsubscribing from our mailing list. Any request of the latter type may also be submitted using the contact information provided in the next section. Finally, you may request that personal information collected about you be destroyed. This information will be destroyed to the extent possible, with the exception of “anonymized” information that will no longer be connected to you as an individual, and information that must be retained for a period of time if required by law.
OSM Contact Information
Any comments, questions, concerns or complaints regarding this Policy, the collection, use or disclosure of any personal or other information, or about our privacy and confidentiality practices may be directed to us by e-mail, telephone or postal service using the contact information that follows:
Sophie Brunette, CPA
Privacy Officer
Orchestre symphonique de Montréal
1600, rue St-Urbain
Montréal (Québec)
H2X 0S1
Email: renseignementspersonnels@osm.ca
Telephone: Montreal area: 514-842-9951 / Toll-free: 1-888-842-9951
Last update : September 22, 2023